Privacy Policy


Effective Date: [January 2025]

Side by Side Therapy is committed to protecting your privacy and ensuring that your personal health information is handled with the highest level of security and confidentiality. We comply with all applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s healthcare privacy regulations.


1. Collection and Use of Personal Information

We collect personal information to provide quality therapy services, including but not limited to:

  • Contact details (name, phone number, email, address)
  • Medical history and treatment records
  • Billing details
  • Communication preferences

This information is used to:

  • Deliver therapy services and personalized treatment plans
  • Communicate appointment reminders and updates
  • Process billing claims
  • Improve service quality and client experience
  • Meet regulatory and legal requirements

By engaging with our services, you consent to the collection, use, and disclosure of your personal information for the purposes outlined above. We do not disclose your information to third parties without your consent, except when required by law or regulatory obligations.


3. Protection of Personal Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Measures include:

  • Secure electronic record-keeping systems
  • Restricted staff access based on role necessity
  • Encrypted communication channels


4. Your Rights

You have the right to:

  • Access your personal information upon request
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent for non-essential data collection
  • File a complaint regarding privacy concerns


5. SMS Communication Policy

Side by Side Therapy may collect and use your phone number to send SMS messages for the following purposes:

  • Appointment reminders and scheduling updates
  • Waitlist updates
  • Important service-related notifications
  • Secure verification codes for account access
  • Occasional promotional messages (only with your explicit consent)


Your Privacy:

  • We do not share, sell, or distribute your phone number to third parties for marketing purposes.
  • You can opt out of SMS communications at any time by replying “STOP” to any message.
  • Standard messaging and data rates may apply.


6. Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, data is securely destroyed.


7. Updates to This Policy

Side by Side Therapy may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.


8. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Side by Side Therapy
Lindsey Malc
[email protected]
647-955-5995

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